Terms & Conditions 

Last Updated: 12 Nov 2025

Welcome to The Head Office (“Company”, “we”, “our”, “us”). By accessing or using our website theheadoffice.co, contacting us on WhatsApp, booking a consultation, or purchasing our services/products, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, please do not use our website or services.

1. Acceptance of Terms

By using our services, you confirm that:

  • You have read and understood these Terms.

  • You are at least 18 years old.

  • You are legally capable of entering a binding agreement.

  • The information you provide is accurate and truthful.

2. Services We Provide

The Head Office provides:

  • Appearance enhancement solutions

  • Non-surgical hair replacement systems

  • Grooming services

  • Accessories and maintenance products

  • Virtual and in-person consultations

All services are offered on an appointment basis and may vary by location.

3. Consultation & Evaluation

When you submit photos/videos or attend a consultation:

  • Our evaluation is based on visible information only.

  • Results may vary depending on individual conditions.

  • We do not guarantee medical, clinical, or permanent outcomes.

  • Recommendations are cosmetic and appearance-based, not medical advice.

You understand that our services do not diagnose, treat, or cure medical hair loss conditions.

4. Payment Terms

By making a purchase, you agree that:

  • Full payment must be completed before service delivery.

  • All transactions are processed securely using third‑party payment partners.

  • We do not store or have access to your full card/UPI details.

  • Pricing may change at any time without notice.

  • Any additional services, customizations, or upgrades may incur extra charges.

5. Appointments, Cancellations & Rescheduling

  • Missed appointments may result in service delays.

  • Rescheduling is subject to availability.

  • Cancellations must be made within the specified timeframe mentioned during booking.

  • Late cancellations or no‑shows may be charged.

6. Hair Systems & Custom Orders

For non-surgical hair systems:

  • Color, density, texture, and base material may vary slightly due to manufacturing differences.

  • Custom units are handcrafted and may require adjustments after installation.

  • Proper maintenance is required for durability and performance.

  • We are not responsible for damage caused by improper care, third‑party salons, or self-installation.

7. No Medical Advice

The Head Office does not provide:

  • Medical diagnosis

  • Prescriptions

  • Medical procedures

  • Clinical treatments

All recommendations are cosmetic. If you suspect a medical issue, you should seek advice from a qualified healthcare professional.

8. Results Disclaimer

Results may vary based on:

  • Lifestyle and maintenance

  • Natural hair condition

  • Environmental factors

  • Installation quality

  • Individual differences

We do not guarantee identical outcomes for all clients.

9. User Responsibilities

You agree to:

  • Provide accurate, complete information

  • Follow aftercare instructions

  • Use the products safely and responsibly

  • Avoid misuse or unauthorized modifications

You must not:

  • Share misleading or harmful content

  • Abuse our staff or systems

  • Attempt to hack, extract, or misuse our data or website

  • Use our content without permission

10. Intellectual Property

All content on theheadoffice.co, including:

  • Logos

  • Images

  • Videos

  • Text

  • Designs

  • Graphics

  • Branding

is the exclusive property of The Head Office and protected by copyright and trademark laws.

You may not copy, reproduce, distribute, or modify our content without written permission.

11. Third‑Party Services

We may use third‑party providers for:

  • Payments

  • Analytics

  • Messaging (WhatsApp)

  • Logistics & shipping

  • Advertising (Meta, Google, etc.)

These providers have their own terms and privacy practices, which you agree to when using our services.

12. Limitation of Liability

To the maximum extent permitted by law, The Head Office is not liable for:

  • Any indirect, incidental, or consequential damages

  • Losses caused by third‑party providers

  • Issues arising from client misuse or neglect

  • Temporary service unavailability

  • Delays caused by factors outside our control

Our total liability shall not exceed the amount paid by you for the specific service.

13. Indemnification

You agree to indemnify and hold The Head Office harmless from any claims, damages, losses, or expenses arising from:

  • Violation of these Terms

  • Misuse of our services or content

  • Providing false information

  • Actions taken based on our cosmetic recommendations

14. Refund & Replacement Policy

Refunds, replacements, or credits are subject to our official Refund Policy (available on our website). Custom hair systems may not be refundable.

15. Termination of Services

We reserve the right to refuse or terminate services if:

  • A user behaves abusively or unlawfully

  • False information is provided

  • Terms are violated

  • Services are misused

16. Governing Law

These Terms shall be governed by the laws of:

  • India (for Indian clients)

  • The corresponding region for clients outside India

Any disputes shall be resolved in the courts with proper jurisdiction.

17. Updates to Terms

We may update these Terms occasionally. Any changes will be posted with a revised “Last Updated” date. Continued use of our services means you accept the updated terms.

18. Contact Us

For any questions regarding these Terms, contact us:

The Head Office
📩 Email: team@theheadoffice.co
🌐 Website: https://theheadoffice.co