Privacy Policy

Last Updated:  12 Nov 2025

The Head Office (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard your information when you visit theheadoffice.co, interact with us on WhatsApp, book a consultation, or use any of our services, products, or digital platforms.

By accessing or using our website or services, you confirm that you have read, understood, and agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information in accordance with applicable data protection laws, including the Digital Personal Data Protection Act (DPDPA) 2023 (India), GDPR (EU), CCPA (California), and other relevant regulations.

1.1 Personal Information You Provide

When you submit forms, book a consultation, chat with us, or purchase a product, you may provide:

  • Full name

  • Phone number

  • Email address

  • Gender

  • Age or date of birth

  • Location or city

  • Photographs and videos (for assessment)

  • Information about your hair condition, concerns, and expectations

  • Any additional information you willingly share in chat or forms

Some of this information may be considered sensitive personal data, such as appearance details or health-adjacent concerns related to hair.

1.2 Payment Information

  • Card details, UPI, wallets, or bank information are processed by our secure payment partners.

  • We do not store or have access to your full payment details.

1.3 Automatically Collected Data

We may automatically collect:

  • IP address

  • Device type (mobile/desktop)

  • Browser type and version

  • Operating system

  • Time spent on pages

  • Page views and paths

  • Click behavior

  • Date and time of visits

  • Referring URL

  • Cookie identifiers

  • Advertising identifiers

  • Pixel/event tracking information (Meta, Google, etc.)

1.4 WhatsApp and Messaging Data

When contacting us via WhatsApp or SMS:

  • We may collect conversation details, shared media, consultation notes, and preferences.

  • These interactions are encrypted as per WhatsApp policies.

2. How We Use Your Information

We process your data for legitimate business purposes, including:

2.1 Service Delivery

  • Scheduling consultations

  • Evaluating your submitted photos

  • Providing recommendations

  • Communicating with you

  • Processing orders

  • Delivering products or services

2.2 Customer Communication

We may contact you via WhatsApp, phone, SMS, or email for:

  • Appointment reminders

  • Consultation feedback

  • Personalized recommendations

  • Order updates

  • After-care guidance

  • Service improvements

2.3 Marketing & Advertising

We may use your information:

  • To send promotional offers

  • To deliver remarketing ads

  • To improve targeting accuracy

  • To create anonymized lookalike audiences

You may opt out at any time.

2.4 Analytics & Website Optimization

We use analytics tools to:

  • Track website performance

  • Improve user experience

  • Identify trends

  • Detect issues

  • Enhance conversion rates

2.5 Safety & Legal Compliance

We may use data to:

  • Prevent fraud

  • Ensure platform security

  • Maintain compliance with laws

  • Respond to legal or regulatory requests

  • Enforce Terms & Conditions

3. How We Share Your Data

We do not sell your personal information.

3.1 Service Providers

We may share data with trusted partners for:

  • Hosting

  • Payments

  • WhatsApp communication

  • SMS/email platforms

  • Analytics

  • Cloud storage

  • Appointment systems

  • Logistics & fulfilment

All partners are contractually bound to protect your data.

3.2 Legal Authorities

We may disclose information if required by:

  • Law

  • Court orders

  • Government authorities

  • Fraud investigations

3.3 Business Transfers

In case of merger, acquisition, or restructuring, your data may be transferred securely.

4. WhatsApp & Phone Communication Consent

By submitting your phone number, you consent to receive:

  • Consultation messages

  • Follow-ups

  • Photo/video requests

  • Updates & reminders

  • Promotional content (opt-out anytime)

You may withdraw consent by messaging STOP.

5. Cookies, Pixels & Tracking

The website uses:

  • Cookies

  • Meta Pixel

  • Google Analytics

  • Session tracking

  • Conversion tracking

  • Device fingerprinting (anonymous)

These help us improve performance, personalize content, and enhance ad relevance.

6. Data Retention

We retain your data only as long as necessary for:

  • Service delivery

  • Legal compliance

  • Accounting & audits

  • Fraud prevention

  • Business operations

You may request deletion anytime (subject to law).

7. Data Security

We use industry-standard measures:

  • HTTPS encryption

  • Encrypted storage

  • Access restrictions

  • Regular audits

  • Secure cloud infrastructure

8. Your Rights

Depending on your jurisdiction, you may request:

  • Access

  • Correction

  • Deletion

  • Processing limitations

  • Withdrawal of consent

  • Marketing opt-out

  • Data copies

Contact us to exercise your rights.

9. International Data Transfers

Data may be stored or processed in:

  • India

  • US

  • EU

  • Singapore

  • Other compliant jurisdictions

We follow secure transfer frameworks.

10. Third-Party Links

Our website may include links to:

  • YouTube

  • Meta platforms

  • Payment gateways

  • Partner websites

We are not responsible for their content or policies.

11. Children’s Privacy

We do not knowingly collect data from individuals under 18. Contact us if data was submitted by a minor.

12. Updates to This Policy

Updates may be made periodically. Continued use means acceptance of updated terms.

13. Contact Us

The Head Office
📩 Email: team@theheadoffice.co
🌐 https://theheadoffice.co